Privacy Policy
This policy explains what personal information Dongo collects, why it is used, when it is shared, and the choices available to you.
By Dongo Technologies Ltd · Reviewed by Dongo Operations · Last reviewed 20 July 2026
Information we collect
Dongo may collect account and contact details, delivery addresses, order and payment records, support messages, device information, and location data when you enable a location-based feature. Payment providers process sensitive payment credentials on our behalf.
How we use information
We use information to create and secure accounts, process orders and payments, arrange pickup or delivery, provide support, prevent fraud, meet legal obligations, and improve Dongo services. Optional analytics or marketing is used only in line with the choices available in the app and applicable law.
When information is shared
We share only the information needed by vendors, riders, payment providers, hosting and support providers to complete a transaction or operate the service. We may also disclose information when required by law or necessary to protect users and the platform. We do not sell personal information.
Retention and security
We keep information for as long as needed to provide the service, resolve disputes, prevent fraud and meet legal or accounting requirements. We use technical and organisational safeguards, but no online service can guarantee absolute security.
Your choices and contact
You can review or update many account details in the app, manage available privacy settings, and request account closure. For access, correction, deletion or privacy questions, contact privacy@dongo.co.ke.