Seller Terms of Service
These seller terms explain the responsibilities of businesses that apply to list and sell products through Dongo.
By Dongo Technologies Ltd · Reviewed by Dongo Operations · Last reviewed 20 July 2026
Seller account and verification
You must provide accurate personal, business, payout and shop information and keep it current. Dongo may verify submitted information before or after approval and may request updated documents when required for safety, compliance or payment processing.
Listings, prices and stock
You are responsible for ensuring that listings are accurate, lawful and not misleading; that prices and available quantities are current; and that you have the right to sell every listed item. Counterfeit, unsafe, illegal or otherwise prohibited products must not be listed.
Orders and customer service
You must prepare accepted orders accurately and within the stated time, package products safely, and hand them to the customer or assigned rider using the required confirmation process. You must cooperate with reasonable return, refund, support and investigation requests.
Fees and payouts
Applicable commission, payment, delivery or service charges are shown in the vendor portal or agreed seller schedule. Eligible balances are paid to the verified payout destination after applicable return, dispute and risk-hold periods.
Enforcement and contact
Dongo may hide listings, hold affected payouts, suspend selling access or close a seller account where needed to protect customers, investigate misuse, enforce these terms or comply with law. Seller questions can be sent to vendors@dongo.co.ke.