Buyer protection
Dongo buyer protection covers you when an order is not delivered or arrives not as described. You pay securely and confirm delivery with a code before the order is completed.
By Dongo Editorial · Reviewed by Dongo Operations · Last reviewed 19 July 2026
Dongo buyer protection is designed to give you confidence when ordering. You pay securely through a licensed provider, confirm receipt with a delivery code, and can raise a return or dispute if an order is not delivered or arrives not as described.
How you are protected
Protection applies across the order journey.
- Secure payment — your order is only placed once payment succeeds.
- Delivery confirmation code — an order is completed only when you confirm receipt.
- Returns and disputes — request a refund when something is wrong with your order.
- Verified vendors — sellers are reviewed and can be suspended for breaking rules.