Returns and refunds
If an item arrives damaged, incorrect or not as described, you can request a return from your order. Approved returns are refunded to your original payment method.
By Dongo Editorial · Reviewed by Dongo Operations · Last reviewed 19 July 2026
If an item arrives damaged, incorrect, or not as described, you can request a return from the order in your account. When a return is approved, the refund is issued to your original payment method. Return eligibility and timeframes can depend on the product and vendor.
How to request a return
Open the order in your account, choose the item, and submit a return request with the reason and a photo where relevant. Dongo and the vendor review the request and confirm the outcome.