Dongo Help Centre

• How Dongo delivery works

  Dongo delivers your order from a nearby shop to your address using a local rider. You order online, the shop prepares the items, and a rider brings them to you with live tracking.

• How to track your Dongo order

  Track your Dongo order from your account under Orders. Once a rider is assigned you can follow their live location on a map and see the estimated arrival time.

• Payment methods on Dongo

  Dongo supports M-Pesa and card payments at checkout. You pay securely before delivery and always see the full price, including the delivery fee, before you confirm.

• How Dongo verifies vendors

  Vendors on Dongo are reviewed before they can sell. Dongo checks business details and product listings, and can suspend sellers who break marketplace rules.